Privacy

What we collect

When you place an order, we collect what's needed to fulfill it: your name, email address, shipping address, and the order's contents/amount. If you contact us, we keep that correspondence to answer you and for our own records.

Order pages and receipts stay private

Your order confirmation page and PDF receipt are reachable only via a private, unguessable link — no account or login is required, the same way a courier's or payment provider's own hosted tracking page works. These pages are excluded from analytics, are not indexed by search engines, are never cached publicly, and don't leak their address via the browser's referrer header when you click away from them.

Who else sees your data (processors)

Cookieless analytics

We use Vercel's built-in Web Analytics to see which pages are visited, in an aggregated way that sets no cookies and cannot identify you individually. It is not loaded at all on order, checkout, login or account pages. We do not use advertising or tracking cookies, and we do not track which marketing link or campaign led to a purchase.

We also record our own aggregated counts of page views, product/category views, add-to-cart actions, checkout steps reached, and clicks on our Etsy link — so we can see which pieces get looked at, whether the checkout process is working, and whether visitors are choosing to buy on Etsy instead of here. This never identifies you: we do not set an analytics cookie or any other visitor identifier, and we never store your IP address — only the two-letter country your connection is coming from (read once from a routing header, never geolocated further). These records cannot be linked to your name, email, order, or any browsing session, and are never combined into an individual visit or journey. Our legal basis is our legitimate interest in understanding and improving the shop; this data is separate from, and never joined to, your order record. Pages that show your personal order/account data (checkout, order confirmation, receipts, login, account, admin) are excluded from this as well as from Vercel's own analytics. If you are signed in as the shop owner, your own browsing is excluded so it cannot skew these counts.

Reviews

If you've bought something from us, we may invite you once — around two weeks after your order ships, no reminder — to leave a review through a private, single-use link tied to that specific order. No account or login is required, and no incentive is ever offered for a review. You control what's shown: a display name or initial you choose (never your full name), a star rating, and optional text.

Every published review comes from a verified purchase. A submitted review publishes automatically within seven days unless we reject it for one of a fixed set of reasons — abusive language, illegal content, someone else's personal data, spam, content unrelated to the purchase, or a duplicate — recorded internally for audit. We do not, and cannot, reject a review just because it's negative; positive and negative ratings follow exactly the same rule and the same deadline.

You can ask us to completely erase your review at any time — pending, published, or rejected — by contacting hello@nesceramics.com; we'll send a confirmation link to the email on your order before anything is deleted, so only you can trigger it. Erasing a review deletes it and its data entirely (no anonymised copy is kept) and immediately updates any rating shown publicly. This is separate from, and does not affect, our independent retention of the underlying order record (kept for tax/accounting and dispute purposes, as described above) or a permanent record that you should not be invited to review again, which we keep so we can honour that request for future orders too.

Retention

Order records are kept for as long as required for tax/accounting purposes and to handle any warranty, return, or dispute. Contact messages are kept for as long as reasonably needed to resolve them. The detailed analytics records described above are kept for 90 days; the daily summaries they roll up into (which no longer carry individual event detail) are kept for 25 months, so we can compare a year of activity with the year before it.

Your rights

Under EU/Dutch data protection law you can ask to see, correct, or delete the personal data we hold about you, or object to how it's used — subject to what we're legally required to keep (e.g. for tax records). Contact hello@nesceramics.com to ask.

Seller

NES Ceramics
Chamber of Commerce (KvK): 73741590
VAT (BTW): NL248859730B01
hello@nesceramics.com

See also our Terms & Conditions.